Services / Front of house security & concierge
A confident welcome.
A reassuring presence.
A confident first impression. A discreet security presence. A service that reflects your organisation.
WHY SERVIS
Security that supports the welcome
Reception is where your organisation meets its visitors. Servis combines front of house support with agreed security duties, helping clients create an organised, welcoming entrance without losing sight of access control. We shape the role around the building, its users and the standard of presentation you expect.
01
Make the right impression
A professional welcome that reflects the character of your premises.
02
Manage arrivals
Visitor support and access procedures brought together in one agreed role.
03
Support your team
Clear responsibilities and communication with reception and building management.
Front of house security and concierge services.
01
Reception and visitor management
The service can include greeting guests, managing arrivals, directing visitors and monitoring access in line with your procedures. We agree how personnel work with your reception or management team, including the handling of enquiries and escalation of concerns.
02
Concierge and hotel support
For hospitality environments, duties can include guest information, assistance with arrivals and departures and an overnight presence where required. Coverage and responsibilities are specified for the venue so that the security service complements the guest experience.
CLIENT STORY / BRAMA HOTEL
A discreet presence. A confident welcome.
At Brama Hotel, Servis combines front of house security, guest support and an overnight presence that complements the hotel team.
Plan the right service mix.
Tell us about visitor volumes, opening hours, access arrangements and the role you want the team to fulfil. Explore workplace services or leisure and hospitality support. Commercial cleaning can be appointed separately or alongside security.
A smooth handover at the front desk.
Agree reception duties, access checks and the boundaries between guest support and security. Prepare the team around your building, brand and visitor experience.
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Planning your service
Can the team work alongside our existing reception staff?
Yes. Responsibilities and escalation routes are agreed with your reception or management team so the service fits your visitor arrangements and presentation standards.
Can security and cleaning be included in one contract?
Yes. You can appoint either service individually or discuss a combined contract with a defined scope and dedicated account management.
How does front of house security differ from a reception-only service?
The agreed role combines a professional welcome with security responsibilities such as visitor checks, access control and incident escalation. We define those duties alongside reception tasks so your team knows who is responsible for each part of the service.
Plan a professional welcome.
Tell us about your building, visitor experience and reception hours. We’ll discuss front of house support that fits your organisation.
Tell us which service you need, where your premises are located and when you would like support to begin. We’ll discuss your site, operating hours and priorities, then agree the next steps for an individual service or combined contract.